1. Information We Collect
At TradesMate, we collect information that helps us provide better services to UK tradespeople:
- Personal Information: Name, email address, phone number, business details
- Business Data: Client information, quotes, invoices, job details
- Usage Data: How you interact with our platform to improve our services
- Location Data: To help with job scheduling and local weather information
2. How We Use Your Information
We use your information to:
- Provide and improve our trade management services
- Generate quotes, invoices, and RAMS documentation
- Send important updates about your account and services
- Comply with UK tax and business regulations
- Provide customer support when you need it
3. Data Protection & GDPR Compliance
As a UK-based service, we fully comply with GDPR and UK data protection laws:
- Your data is stored securely in UK/EU servers
- We never sell your personal information to third parties
- You have the right to access, correct, or delete your data
- You can download all your data at any time from your settings
- We only retain data as long as necessary for business purposes
4. Data Sharing
We may share your information only in these limited circumstances:
- With your explicit consent
- To comply with legal obligations (HMRC, Companies House)
- With trusted service providers who help us operate our platform
- In case of business transfer (with prior notice)
5. Your Rights
Under UK/EU law, you have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your data ("right to be forgotten")
- Restrict processing of your data
- Data portability (download your data)
- Object to processing for marketing purposes
6. Security
We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your information. However, no method of transmission over the internet is 100% secure.
7. Contact Us
For any privacy-related questions or to exercise your rights, contact us:
- Email: privacy@tradesmate.co.uk
- Phone: 0800 123 4567
- Address: TradesMate Ltd, 123 Business Park, Manchester M1 1AA
Changes to this Policy: We may update this privacy policy from time to time. We'll notify you of any significant changes via email or through our platform.